Privacy Policy

Last updated: 26 October 2026

This Privacy Policy explains how Trip EV Private Limited ("Trip EV", "we", "us", "our") collects, uses, shares and protects your personal data when you use the TRIP Electric Scooty mobile app, our website https://trip.fleetos.bike/, our hubs, and our electric scooter rental services (together, the "Services").

Registered office: Ground Floor, GH14, 449, EV Charging Paschim Vihar, Sunder Vihar, New Delhi, West Delhi, Delhi 110087 | GSTIN: 07AANCT6270H1ZY

We process personal data in line with the Digital Personal Data Protection Act, 2023 and the rules made under it, and the Information Technology Act, 2000 and its rules, as amended from time to time. By creating an account or renting a scooter, you consent to the processing described below.

1. Who this policy applies to

This policy applies to riders who sign up on our app, rent a scooter, or contact us. It covers data collected online through the app and website, and offline at our hubs, over phone, WhatsApp or email.

2. Data we collect

Category	What we collect	Why
Identity and KYC	Full name, photo or selfie, Aadhaar, driving licence, PAN or other ID proof, date of birth	Verify identity and age, confirm you can legally ride, prevent fraud
Contact details	Mobile number, email, current and permanent address	Account access, OTPs, service updates, support
References	Name and phone number of an emergency contact or reference person	Reach someone in an emergency, accident or vehicle recovery
Payment data	UPI ID, transaction ID, amounts paid, refunds	Collect weekly rent, onboarding fees and other charges
Vehicle location	Live GPS location of the scooter allotted to you, trip routes, distance travelled	Fleet safety, theft recovery, service area control, breakdown help
Vehicle and IoT data	Lock and unlock events, ignition status, Bluetooth connection logs, speed, alerts, vehicle health	Let you unlock your scooter, secure the vehicle, enforce rental terms
Battery swap data	Battery IDs issued and returned, charge levels at swap, swap station and time	Manage battery swapping and usage billing
Device data	Device model, OS version, app version, IP address, crash logs	Run the app securely and fix problems
App permissions	Location (to find hubs and swap stations), Bluetooth (to connect to your scooter), camera (to upload KYC and vehicle photos)	Core app functions; you can turn these off, but some features will stop working
Support and condition records	Calls, chats, complaints, vehicle handover and return photos, damage reports	Resolve issues, record vehicle condition, assess damage charges

We do not store your full card numbers or UPI PINs. Payments are processed by our licensed payment partners.

3. How we use your data

To verify your identity and eligibility before allotting a scooter.
To give you Bluetooth and app access to the scooter allotted to you, and remove that access when the allotment ends.
To collect rent and fees, and send receipts and renewal reminders.
To lock, immobilise or repossess a scooter when a rental is not renewed, dues are unpaid, or Trip EV finds any danger or risk to the vehicle, the rider or others.
To track and recover lost, stolen or abandoned vehicles.
To manage battery swaps and maintenance.
To handle accidents, insurance claims, traffic challans and police requests.
To give customer support and resolve complaints.
To detect fraud, misuse and breach of our Terms & Conditions.
To improve our fleet, pricing and app using aggregated or anonymised data.
To send service messages. We send promotional messages only with your consent, and you can opt out at any time.
To meet our legal, tax and regulatory duties.

4. Who we share your data with

We do not sell your personal data. We share it only where needed to run the Services, under contracts that require the recipient to protect it.

Battery swapping partner (currently Livguard): your rider ID and battery swap records.
GPS and IoT providers (currently LocoNav for vehicle tracking): vehicle location and device data.
Payment gateways and banks: transaction details needed to process payments and refunds.
KYC and verification agencies: identity documents, for verification and background checks.
Insurers and surveyors: accident and claim details.
Cloud, SMS, WhatsApp and support tool providers: data needed to host the app and contact you.
Government and law enforcement: when required by law, a court order, or a lawful request, including for traffic offences, accidents, theft or fraud.
Business transfer: if Trip EV merges, is acquired or sells its assets, your data may move to the new owner under the same protections.

5. How long we keep your data

We keep your data while your account is active and for as long as needed for the purposes above. After you close your account we delete or anonymise it, except where we must keep it longer:

Financial and transaction records, for the period required by tax and company law.
KYC, vehicle, location and incident records, until any dues, damage claims, challans, insurance claims or legal disputes linked to your rentals are settled.

6. How we protect your data

We use reasonable security practices, including encrypted data transfer, role-based access for staff, and access logs. Only staff who need your data for their work can see it. No system is fully secure, so please keep your OTPs and login details private and never share them with anyone, including people claiming to be from Trip EV.

7. Your rights

Under applicable law, you can:

Ask what personal data we hold about you and how we use it.
Ask us to correct, complete or update inaccurate data.
Ask us to erase your data when it is no longer needed, subject to the retention rules above.
Withdraw consent at any time. Withdrawal does not affect processing already done, and we may not be able to continue the Services without certain data.
Nominate another person to exercise your rights in case of your death or incapacity.
Raise a grievance with our Grievance Officer, and escalate to the Data Protection Board of India if you are not satisfied.

To use these rights, email tripevrental@gmail.com from your registered email, or contact us through the app.

8. Account deletion

You can request account deletion from the app or by emailing tripevrental@gmail.com. We process requests within 7 working days. Deletion is completed after you return the scooter and all accessories, and any pending rent, fees or damage charges are settled. Data we must keep by law (Section 5) is retained only for that purpose.

9. Children

Our Services are only for people aged 18 and above who hold a valid driving licence. We do not knowingly collect data from anyone under 18. If we learn that we have, we will delete it.

10. Third-party links and services

The app may use maps, payment pages and other third-party services that have their own privacy policies. We are not responsible for how those parties handle data you give them directly.

11. Changes to this policy

We may update this policy from time to time. The updated version will be posted in the app and on our website with a new "Last updated" date. For significant changes, we will notify you through the app, SMS or email. Continued use of the Services after an update means you accept the revised policy.

12. Grievance Officer and contact

Name: Sanchit Alagh
Email: tripevrental@gmail.com
Phone: +91 97564 41359
Address: Trip EV Private Limited, Ground Floor, GH14, 449, EV Charging Paschim Vihar, Sunder Vihar, New Delhi, West Delhi, Delhi 110087
Working hours: Monday to Saturday, 10 AM to 6 PM

We will acknowledge your grievance within 24 hours and resolve it within the time limits set by applicable law.