Return, Cancellation & Refund Policy
Last updated: 26 October 2026
This policy explains when payments to Trip EV Private Limited ("Trip EV") for TRIP Electric Scooty rentals can be cancelled or refunded, and how scooters must be returned. It forms part of our Terms & Conditions. If anything here conflicts with the Terms & Conditions, the Terms & Conditions apply.
In short: the onboarding fee is never refunded, and rent is not refunded once the scooter has been handed over to you. Please read this policy before you pay.
1. Refunds at a glance
| Situation | Onboarding fee (₹2,000 to ₹3,500) | Weekly rent (₹240 to ₹350 per day) |
|---|---|---|
| You cancel before the scooter is handed over | Not refunded | Refunded in full |
| Trip EV cannot hand over a scooter within 3 days of payment | Not refunded | Refunded in full |
| Scooter has been handed over to you | Not refunded | Not refunded |
| Scooter breaks down, is damaged, or is stolen during the rental | Not refunded | Not refunded |
| You return the scooter before the paid week ends | Not refunded | Not refunded |
| Trip EV ends the rental because you breached the Terms | Not refunded | Not refunded |
| Trip EV finds a danger or risk and repossesses the scooter, with or without notice | Not refunded | Not refunded |
| Payment failed, or you were charged twice | Refunded in full | Refunded in full |
Trip EV does not collect any security deposit, so there is no deposit to refund.
2. Onboarding fee
The one-time onboarding fee of ₹2,000 to ₹3,500, based on the scooter model you choose, covers KYC, verification, onboarding and vehicle allotment. It is non-refundable in all cases. It is charged again if you restart a rental after ending one.
3. Cancellation before handover
You may cancel a booking any time before the scooter is handed over to you. The week's rent you paid is refunded in full. The onboarding fee is not refunded.
If Trip EV is unable to hand over a scooter within 3 days of your payment, you may cancel and the week's rent will be refunded in full.
4. No refund after handover
Once the scooter is handed over to you, the rent for that week is fully non-refundable. This applies in every case, including breakdown, accident, damage, theft, early return, or the rental ending for any reason. Rent paid in advance for any later week is also non-refundable.
If the scooter breaks down, report it right away through the app or on +91 88009 64723. Repairs are handled as set out in Section 7 of the Terms & Conditions.
Repossession for danger or risk: Trip EV may immobilise and repossess the scooter at any time, without prior notice and without any refund, if it finds any danger or risk to the scooter, the rider or others. This includes unsafe or illegal use, tampering or modification, suspected theft or misuse, use outside the service area, breach of the Terms, or a safety issue with the vehicle.
Rider's responsibility: Any modification made to the scooter, and any failure to follow the law or traffic rules, is entirely the rider's responsibility. In case of theft, road accident or any other incident during the rental, the rider bears all resulting loss, damage, fines and legal costs, and no refund is given.
5. Ending your rental and returning the scooter
To end your rental, inform us through the app or by phone, and return the scooter before your paid period ends.
- Bring the scooter to your assigned Trip EV hub during working hours, with the battery, charger (if issued), keys and all accessories given at handover.
- Our team will inspect the scooter and compare it with the handover photos and records.
- Any damage beyond normal wear and tear, missing accessories, unpaid rent and pending challans will be charged at actual cost.
- All dues must be paid before your rental is closed. Your account is then closed and Bluetooth access is removed.
As Trip EV holds no deposit, any charges found at return must be paid within 7 days.
6. If you do not renew
If you do not renew by the end of your paid period:
- Trip EV may immobilise the scooter remotely as soon as the paid period ends.
- A damage and repossession fee of ₹2,000 will be charged.
- Trip EV may recover the scooter from wherever it is parked.
- A scooter not returned within 72 hours of the paid period ending may be treated as misappropriated and reported to the police.
7. Failed and duplicate payments
If money is debited but the payment fails, or you are charged twice for the same item, contact us with the transaction ID. After we verify it, the amount will be refunded to your original payment method within 5 to 7 working days.
8. How refunds are paid
All approved refunds are paid only to the original payment method. Trip EV never pays or accepts refunds in cash. Your bank or UPI app may take a few extra working days to show the credit.
9. How to request a refund or raise a dispute
Request a refund or raise a payment dispute within 10 days of the payment. Share your registered mobile number, transaction ID and reason.
- Email: tripevrental@gmail.com
- Phone: +91 88009 64723
- Address: Trip EV Private Limited, Ground Floor, GH14, 449, EV Charging Paschim Vihar, Sunder Vihar, New Delhi, West Delhi, Delhi 110087
We will reply within 24 hours and decide on the request within 7 working days.
10. Changes to this policy
Trip EV may update this policy from time to time. The latest version will be posted in the app and on our website. The policy in force on the date of your payment applies to that payment.